1. Introduction

PLEASE, CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF USE. Welcome to the online store of REVAINLAB Sp. z o.o., registered in Poland, Warsaw, 85 Jerozolimskie Ave. Office no. 21, VAT: 7011100683, REGON: 522803901, KRS: 0000986741, (hereinafter referred to as “REVAINLAB,” “we,” “us,” or “our”), a company specializing in the sale of medical devices and aesthetic medicine products. These Terms and Conditions of Use (the “Terms of Use”) apply to Revainlab. www.revainlab.pro (the “Site”) is the property of Revainlab. Your further accessing and using the Site will be considered as an acceptance of the Terms of Use. If you do not accept the Terms of Use, do not use the Site further.

Revainlab reserves the right to remove, add, change or modify portions of these Terms of Use, at any time. The responsibility is on you to check these Terms of Use for changes periodically. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.


2. General Conditions

These Terms govern the sale of products listed on our website, intended exclusively for aesthetic medicine specialists, doctors, and cosmetologists with valid certifications. The use of our website and purchase of our products are subject to these Terms. Any information provided on the Site is only for informational purposes and should not be considered as specific advice. Revainlab reserves the right to make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time.

3. User Eligibility

Users must be certified professionals in the field of aesthetic medicine, and by agreeing to these Terms, they represent and warrant that they have the necessary qualifications and certifications to purchase and use our products.

  • Professional Use: Our products are intended for professional use by certified aesthetic medicine practitioners. Users are responsible for using the products in compliance with applicable standards and regulations.
  • Awareness of Side Effects: Clients acknowledge that many of the products sold have potential side effects as is common in aesthetic medicine. REVAINLAB is not responsible for any complications or problems that arise as a result of product use. It is the customer’s responsibility to ensure they are adequately informed about the products and their side effects.
  • Requirement for Medical Degree or Certification: In the event of any issues, such as side effects during treatment with our products, customers must provide an official medical degree or certificate of authorization to use these products. This documentation is necessary for processing any case and/or potential refunds according to our refund policy or for other methods of resolving the situation. It serves as proof that the customer has the requisite knowledge and skills to use the products correctly.
  • Liability for Misuse: Customers without appropriate degrees or certificates may not use the products correctly, potentially leading to side effects. REVAINLAB is not responsible for issues arising from improper use by unqualified individuals.
  • Acknowledgment of Side Effects: Customers acknowledge that many products in aesthetic medicine, including those sold by REVAINLAB, may have side effects. This is a normal aspect of aesthetic treatments.
  • Customer Responsibility: It is the customer’s responsibility to be fully informed about the products, including their potential side effects. Customers are expected to communicate these risks to their clients and to take all necessary precautions during treatment.
  • Limitation of Liability: REVAINLAB is not liable for complications or problems arising from the inherent side effects of the products when used in aesthetic treatments.

4. Product Information and Availability

Our product range includes, but is not limited to, Dermal Fillers, Lipolytics, Mesotherapy products, Skin Boosters, Body Sculpting, Cannulas & Syringes, Threads, Peeling, Skincare products, and Rollers. We strive to provide accurate product descriptions and images, but we do not guarantee that these descriptions or images are accurate, complete, current, or error-free.

5. Pricing and Payment

Prices for products are listed on our website and are subject to change without notice. Payment must be completed at the time of ordering. We accept various payment methods, as indicated on the website. The provider of online payment services is Autopay S.A. Order processing time is measured from the time of positive payment authorization

Available payment methods:

Payment cards:

  • Visa
  • Visa Electron
  • Mastercard
  • MasterCard Electronic
  • Maestro

6. Shipping and Handling

We ship worldwide using carriers such as FedEx, DHL, EMS, UPS, and others. Shipping fees and delivery times vary based on the destination and selected shipping method. We are not responsible for delays caused by carriers, customs clearance, or any other circumstances beyond our control. 

  • Order Processing: Orders are processed and shipped within 1-2 business days after receipt of payment.
  • Delivery Estimate: Delivery services like FedEx, DHL, EMS, and UPS typically deliver within 2-3 business days. However, this is an estimate and not a guarantee.
  • Shipping Responsibility: REVAINLAB’s responsibility for the products ends once they are handed over to the delivery service (e.g., FedEx, DHL, UPS, EMS). We ensure that products are properly packaged and shipped but are not responsible for any damage or loss that occurs once the product is in the control of the delivery service.
  • Tracking and Confirmation: We provide customers with shipping details, confirmation, and tracking numbers. It is the customer’s responsibility to monitor the shipment.
  • Parcel Delivery: If a delivery service leaves the parcel at the customer’s front door or specified location, and it is subsequently stolen or damaged, REVAINLAB is not responsible for the loss or damage.

7. Customs, Duties, and Taxes

The Customer is responsible for all customs, duties, taxes, and fees levied by the destination country. The Customer must ensure that the ordered products can be lawfully imported to the destination country. The recipient will be qualified as the importer of record and must comply with all laws and regulations of the destination. Orders may be subject to customs duties, import taxes, and fees levied by the destination country. The recipient of an international shipment may be subject to such import customs duties, taxes, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Revainlab has no control over these charges.

  • Customs Formalities: Customers are responsible for all customs formalities. If a parcel does not clear customs and delivery is not realized, resulting in the customer not receiving the product, we require the undamaged products to be returned to us before issuing a refund.
  • Refund Procedure: In case of a valid refund, customers are obliged to return the products to the company’s office address, which will be provided. Refunds are processed only after receiving and inspecting the returned products.

8. Returns, Refunds, and Exchanges

In compliance with the Consumer Rights Act of 30 May 2014, Article 27, our customers have the right to return products or withdraw from the contract without providing any reason within 14 days of receipt. This policy ensures that customers have the flexibility and peace of mind when purchasing from our online store. The product must be unopened, unused, and in its original packaging. The Customer is responsible for return shipping costs. 

Customers can contact us regarding complaints through WhatsApp at +48 883 431 490 or via email at contact@revainlab.pro. We are committed to addressing all complaints within 5 business days. Responses to complaints will be sent to the customer’s email address or through WhatsApp, as per the customer’s preference.

9. Product Use and Liability

Our products are intended for professional use only. Customers are responsible for using the products in accordance with applicable laws, regulations, and professional standards. REVAINLAB is not liable for any misuse of the products or any harm resulting from such misuse.

10. Prohibited Transactions

The display of products, services or information on the Site does not constitute an offer to sell any such product or service but indicates that such products or services are available for sale to appropriate customers under an agreement with Revainlab. The Terms of Use that apply to a product or service will be determined at the time of sale. Revainlab reserves the right to reject a customer’s request for products or services, including where the advertising of the products or services or their notice for sale may be considered unlawful. All customers who use the Site are responsible to ensure compliance with applicable laws, including without limitation import laws, restrictions and regulations that are enforced in their jurisdiction.

11. Website Operation

The Site is operated by Revainlab. Our goal is to provide you with efficient and quick request processing for prescription fulfillment services. Revainlab is not a pharmacy but works with duly licensed pharmacies and dispensaries in many jurisdictions.

12. Links

Revainlab may provide links to other third-party websites and is not responsible for the content, accuracy or opinions expressed on such third-party websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. The inclusion of any linked web site on the Site does not imply approval or endorsement of the linked websites by us. If you decide to leave the Site and access these third-party sites, you do so at your own risk.

13. Intellectual Property Rights

All content on our website, including text, graphics, logos, and images, is the property of REVAINLAB and is protected by copyright and other intellectual property laws. Unauthorized use of this content is strictly prohibited.

14. Website Use and Access

We grant Users a limited, revocable, and non-exclusive license to access and make personal use of the website. This license does not include any resale or commercial use of the website or its contents.

15. Disclaimer of Warranties

The website and its contents are provided “as is” without any representations or warranties, express or implied. We disclaim all warranties to the fullest extent permissible by law.

Revainlab makes no representations or warranties, express or implied, with respect to the Site, and without limitation, disclaims the implied warranties of merchantability and fitness for a particular purpose, usefulness, non-infringement, completeness, accuracy, and reliability. All risks associated with the use of the Site shall be borne by you exclusively.

The Site is available on an “as-is, as-available” basis, and Revainlab does not promise that the Site or any of its content, service or feature will be error-free or uninterrupted or that any defects will be corrected or that the use of the Site will provide special results. All information on the Site can be changed without notice.


16. Limitation of Liability

In no event will REVAINLAB be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our website or products.

17. Indemnification

The Customer agrees to indemnify, defend, and hold harmless REVAINLAB, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to the Customer’s account.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Poland, without giving effect to any principles of conflicts of law. Any legal action or proceeding related to this website shall be brought exclusively in courts located in Warsaw, Poland.

19. Age of Majority

In order to use the Site, all users must be of the age of majority in the relevant jurisdiction.

20. Changes to Terms

REVAINLAB reserves the right to make changes to these Terms at any time. Your continued use of the website following any changes signifies your acceptance of the new Terms.

21. Contact Information

For any questions or concerns regarding these Terms, please contact us at:


WhatsApp: +48 883 431 490

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