Terms of service

Last updated: July 30, 2026

Welcome to Revainlab. These Terms and Conditions ("Terms") explain how our online store works. They cover how you place an order, how you pay, how we ship, and what happens if something goes wrong.

Please read these Terms carefully. When you place an order with us, you agree to them. If you do not agree with these Terms, please do not place an order.

In these Terms, "we," "us," and "our" mean Revainlab. "You" and "your" mean the person or business placing the order.

1. Who We Are

Company name: REVAINLAB
Company registration number (KRS): 0000986741
VAT number: PL7011100683
Head office: ul. Aleje Jerozolimskie 85/21, 02-001 Warsaw, Poland

Email: contact@revainlab.pro
WhatsApp: +48 883 431 490

2. What We Sell

We supply aesthetic products, including dermal fillers, body fillers, skinboosters, mesotherapy products, and related items.

Our products are made for professional use. They are intended for trained aesthetic professionals and specialists who work with these products as part of their day-to-day work.

Our store is not intended for personal or home use. If you do not have the training and the legal right to buy and use these products where you live, please do not order from us.

3. Who Can Place an Order

To place an order, you confirm that:

You are at least 18 years old.
You are ordering as a trained aesthetic professional or on behalf of a professional practice.
You have the knowledge, training, and qualifications needed to handle and use the products you order.
The information you give us, including your name, address, email, and phone number, is correct and complete.

You are responsible for knowing the rules that apply in your own country or state. Rules are different in every market, and they change over time. We are not able to check the rules of every location for you, and we do not give advice on this.

4. Product Information

We do our best to describe our products clearly and accurately on our website. Product names, descriptions, images, and packaging come from the manufacturers.

Please keep the following in mind:

Manufacturers sometimes update their packaging, labels, or product inserts. The item you receive may look slightly different from the photo on our website.
Photos are for reference. Colors may look different on different screens.
Product information on our website is for general reference only. It is not professional advice, and it does not replace the manufacturer's own instructions.

You are responsible for reading and following the manufacturer's instructions that come with each product. You are also responsible for deciding whether a product is suitable for your work.

5. Authenticity Guarantee

We guarantee 100% authenticity for every product we sell.

All items are sourced directly from official manufacturers.
All items arrive in their original sealed packaging.
All items include verifiable lot numbers and expiration dates.

If you ever have a question about an item you received, contact us and we will help you check it.

6. Long Expiration Dates

We supply products with long expiration dates. This gives you the maximum useful shelf life for your practice.

If you need a specific minimum expiration date for an order, please tell us before you pay. We will confirm what we can offer for that order.

7. Prices and Currency

Prices on our website are shown in US dollars (USD) or euros (EUR), depending on your location. The currency that applies to your order is the currency shown on your invoice.

The amounts written in these Terms, such as the minimum order value and the free shipping threshold, are shown in USD. If your prices are displayed in EUR, the equivalent amount in EUR applies to your order. Your cart and your invoice always show the exact figures that apply to you.
Prices do not include taxes, duties, or import fees. See Section 13 for details.
We may change our prices at any time. The price that applies to your order is the price shown on your invoice.
Currency exchange rates change over time. If your bank or card issuer converts the payment into another currency, the rate and any conversion fee are set by them, not by us.
We try hard to keep our website accurate. Very rarely, a price or a product detail may be listed incorrectly. If this happens, we will contact you before we process the order. You can then confirm the corrected price or cancel the order for a full refund of anything you have already paid.

8. How to Place an Order

8.1 Minimum Order Value

We have a minimum order value of $150 USD, or the equivalent amount in EUR. This is the total value of the products in your cart, before shipping and before any taxes or duties.

If your cart total is below $150, you will not be able to complete the checkout. Please add more items to reach the minimum.

8.2 Order Steps

Add the items you want to your cart on our website.
Complete the checkout form with your contact and shipping details.
Submit your order.

When you submit an order, you are making an offer to buy. Your order is not confirmed yet at this point.

Your order becomes a confirmed contract only when our Customer Care team sends you an invoice or a payment link and you complete the payment.

After you place an order, you will receive an automatic message confirming that we have received it. This message is a receipt of your request, not an acceptance of the order.

9. Payment Methods

We offer three ways to pay. In every case, our Customer Care team contacts you after you place your order and sends you a secure way to pay. We do not take payment on the website itself.

Our Customer Care team sends your invoice, payment link, or bank details within 2 to 6 hours after you place your order. We send it to the email address you gave us at checkout, and also to WhatsApp or Telegram if you have shared a number with us.

9.1 Card, Apple Pay, and Google Pay

We send you an online invoice or a secure payment link. You open the link and pay with:

A credit or debit card
Apple Pay
Google Pay

You enter your payment details on a secure payment page hosted by our payment provider. We never see or store your full card number.

9.2 ACH Direct Debit

ACH Direct Debit is a way to pay straight from a US bank account. It works like this:

You place your order on our website.
Our Customer Care team sends you a secure online payment link.
You open the link and enter your bank account details on the secure payment page.
You approve the payment. This authorizes a single, one-time debit from your account for the exact amount shown on your invoice.
Your bank transfers the money to us.

A few things to know about ACH:

ACH is available if you have a bank account in the United States.
ACH payments usually take 1 to 4 business days to clear. This is normal for bank transfers and is set by the banking system, not by us.
We begin preparing your order once the payment is confirmed as cleared.
We only debit the amount on your invoice. We do not set up repeat or recurring payments.
If your bank returns the payment (for example, because of insufficient funds or incorrect account details), we will contact you so you can try again or choose another method. Any fee your bank charges you for a returned payment is between you and your bank.

9.3 SEPA Bank Transfer

SEPA bank transfer is a way to pay directly from your own bank account within the SEPA area. It works like this:

You place your order on our website.
Our Customer Care team sends you our bank transfer details, along with your invoice.
You log in to your own online banking, or visit your bank branch, and set up the transfer using the details we sent.
Your bank sends the money to our account.

A few things to know about SEPA transfers:

SEPA transfers are available if you hold a bank account in the SEPA area.
Please use the payment reference number shown on your invoice when you set up the transfer. This is how we match your payment to your order. Without it, your payment may take longer to identify.
Please send the full invoice amount, in the currency shown on your invoice. Some banks charge a fee for outgoing transfers. That fee is set by your own bank and is not something we receive or control. Please make sure the amount that reaches us matches your invoice.
SEPA transfers usually arrive within 1 to 2 business days. Transfers started late in the day, on a weekend, or on a bank holiday are normally processed on the next business day.
We begin preparing your order once the funds arrive in our account and we have confirmed the payment.
We will send you a confirmation as soon as we receive your transfer. If you would like, you can send us a copy of the transfer receipt from your bank, which sometimes helps us confirm it faster.

9.4 Payment Safety

Please keep this in mind for your own protection:

We will never ask you for your full card number, your PIN, or your online banking password by email, WhatsApp, or Telegram.
Always pay using the secure invoice, payment link, or bank details that our Customer Care team sends you.

9.5 Unpaid Orders

We hold your order for 7 calendar days after we send your invoice or payment link. If we do not receive payment in that time, and we have not heard from you, we may cancel the order and release the stock. You are welcome to place a new order at any time.

10. Order Processing

We start preparing your order after your payment is completed and confirmed.

Orders are usually packed and handed to the carrier within 1 to 2 business days after payment clears.
Business days are Monday to Friday, not including public holidays.
Orders placed on a weekend or a holiday are processed on the next business day.
During very busy periods, processing may take a little longer. We will let you know if this affects your order.

Once your order ships, we send you the tracking number by email and, if you prefer, by WhatsApp or Telegram.

11. Shipping and Delivery

11.1 Carrier and Speed

We ship worldwide with FedEx Priority Air, with end-to-end tracking on every order.

Typical delivery time is 2 to 4 business days after the package leaves our facility.

11.2 Shipping Cost

Free shipping on all orders over $600. This is applied automatically at checkout.
$29 flat rate for orders under $600.

11.3 Delivery Times Are Estimates

The delivery times we give are good-faith estimates based on our normal experience with the carrier. They are not guaranteed.

Some things are outside our control and can add time, including:

Customs inspections and clearance in the destination country
Incorrect or incomplete address details
Weather, strikes, or carrier delays
Failed delivery attempts when nobody is available to receive the package

11.4 Your Delivery Address

Please check your address carefully before you pay. We ship to the address you give us.

If you need to change your address, contact us as soon as possible. We can usually update it before the package ships.
If a package is returned to us or delayed because the address was wrong or incomplete, we can reship it, but you may need to cover the new shipping cost.
We recommend a business address where someone is available to receive the package during working hours.

11.5 Receiving Your Package

We normally ship without a signature requirement. This means the carrier does not need anyone to sign for the package. If nobody is available when the carrier arrives, the driver may leave the package at your door.

If you would prefer a delivery that requires a signature, just contact our Customer Care team and ask for it. We are happy to arrange this. Please tell us before your order ships, so we can add it to the shipping label.

If the carrier is not able to complete the delivery for any reason, they will usually try again or leave a notice with instructions. Please follow those instructions promptly. Packages that are not collected are often sent back to the sender, which causes delay and extra cost.

12. Free Reshipment Guarantee

We stand behind every shipment we send.

If your package runs into an unexpected delay in transit, we will reship your order free of charge. You do not pay again for the products or for the shipping.

This guarantee applies when:

You gave us a correct and complete delivery address.
The tracking shows the package has stopped moving or is stuck in transit well beyond the normal delivery window.
The package was not refused by you or by someone at your address.

To use this guarantee, contact our Customer Care team and give us your order number. We will check the tracking with the carrier and arrange the reshipment.

We may ask you to wait a short, reasonable period first, because packages that appear stuck sometimes start moving again. We will keep you updated while we check.

13. Taxes, Duties, and Import Charges

We want to be completely clear about this so there are no surprises.

The prices on our website cover the products and, where it applies, the shipping. They do not include any taxes, customs duties, import fees, or handling charges that your own country may add when the package arrives.

Here is how this works in practice:

Every country sets its own import rules and its own charges. These are decided by your local authorities, not by us.
If a charge applies, the carrier or the customs office will usually contact you directly to collect it before they release the package.
Because these charges are set locally, we cannot calculate them in advance, and we are not able to pay them for you. Any taxes, duties, or import charges are the responsibility of the person receiving the order.
These charges are separate from the amount you paid us. They are not part of our price, and they are not a fee we receive.

Our suggestion: if you are not sure what applies in your location, check with your local customs office, your carrier, or your accountant before you order. A short check in advance can save time later.

14. Checking Your Order When It Arrives

Please open and check your order as soon as it arrives.

The outer box or any item arrived damaged.
Something is missing from your order.
You received the wrong item.

Please send us:

Your order number
Clear photos of the outer box, including the shipping label
Clear photos of the item or items in question
Photos of the packing slip

We need photos to open a claim with the carrier, so please keep all the original packaging until your case is closed. If the packaging has already been thrown away, it may not be possible to resolve the claim.

Once we confirm the issue, we will send a replacement or issue a refund. You choose which you prefer, and we cover the shipping either way.

For any other concern about a product, please contact us within 7 calendar days of delivery.

15. Returns and Refunds

15.1 What We Can Accept

Because our products are sealed, sterile, single-use items, we are not able to accept returns of items that have been opened, used, or removed from their original sealed packaging. This is a safety and quality rule, and it protects every customer we serve. Once a sealed package has been opened, we cannot confirm how the product was stored or handled, so we cannot resell it.

15.2 Unopened Items

If you ordered by mistake or changed your mind, contact us within 14 calendar days of delivery. We will look at your request case by case.

If we approve a return of unopened items:

You must get written approval from us first. We will give you a return authorization and the correct return address. Returns sent without approval cannot be accepted or refunded.
Items must be unopened, unused, and in their original sealed packaging, with all labels intact and undamaged.
You pay the return shipping cost, and we recommend using a tracked service.
The original shipping cost is not refunded.
We must receive the items within 14 calendar days of approving the return.

15.3 Items We Cannot Take Back

We cannot accept returns of:

Any item that has been opened or used
Any item where the seal, label, or packaging is broken or damaged
Items that were stored outside the manufacturer's recommended conditions after delivery

15.4 Refunds

Once we receive and inspect an approved return, we will process your refund within 5 to 10 business days.
Refunds are sent back to the original payment method. We cannot refund to a different card or a different bank account.
Your bank or card issuer may need a few extra days to show the refund on your statement. This part is outside our control.
If a returned item arrives damaged, opened, or not in resalable condition, we will contact you. We may reduce or decline the refund in that case.

15.5 Wrong or Damaged Items

If we sent you the wrong item, or an item arrived damaged, this is on us. Follow the steps in Section 14. You will not pay any return shipping in these cases.

16. Changing or Cancelling an Order

Before you pay: you can cancel or change your order at any time. Just message us.
After you pay but before we ship: contact us right away. If your order has not been packed yet, we will usually be able to change or cancel it and refund you in full.
After we ship: we cannot cancel an order once it is with the carrier. Please see Section 15 once the package arrives.

17. Customer Support

Our Customer Care team is available 24 hours a day, 7 days a week. You can reach us at any time, from any time zone, about anything at all: your order, your payment link, your tracking, product questions, or a problem with a delivery.

WhatsApp: +48 883 431 490 — this is the fastest way to reach us. We recommend WhatsApp if you want a quick answer.

Email: contact@revainlab.pro — good for anything that needs documents, photos, or a written record.

When you contact us, please include your order number if you have one. It helps us find your details right away.

18. Storing and Handling Products After Delivery

Once your order is delivered, you are responsible for storing and handling the products correctly.

Follow the storage instructions on the manufacturer's packaging and product insert.
Keep products in their original packaging until you use them.
Check the expiration date before use, and do not use products past that date.
Keep products out of the reach of anyone who should not have access to them.

We are not responsible for products that are damaged or become unusable because they were stored or handled incorrectly after delivery.

19. Professional Responsibility and No Advice

Everything we provide, on our website and in our messages, is general information about the products we sell. It is not professional, clinical, or legal advice, and it is not a recommendation for any particular use.

You are the professional. You are fully responsible for:

Deciding which products are appropriate for your work
Following the manufacturer's instructions for each product
Meeting all licensing, training, insurance, and record-keeping rules that apply to you
The results of any work you perform

If you are ordering in a professional capacity, please note that some consumer protection rules, such as the general 14-day right to change your mind on a consumer purchase, may not apply to your order.

20. Using Our Website

You agree to use our website honestly and lawfully. Please do not:

Use the website for any unlawful purpose
Try to gain access to parts of the website, our systems, or other people's accounts without permission
Copy, scrape, or republish our content without our written permission
Upload anything harmful, such as malware
Interfere with the normal operation of the website
Resell or misrepresent our products in a misleading way

We may suspend or block access to our website and our store if we believe these Terms are being broken.

We aim to keep our website available at all times, but we cannot promise it will never go down. We may need to pause access for maintenance, updates, or reasons outside our control.

21. Your Account and Your Information

If you create an account with us, please keep your login details private. You are responsible for activity that happens under your account.

Please keep your contact details up to date. We send invoices, payment links, and tracking updates to the email and phone number you give us, so an old or incorrect address can delay your order.

22. Intellectual Property

The Revainlab name, our logo, our website design, our text, and our original images belong to us or to our licensors. Please do not copy or reuse them without our written permission.

Product brand names, trademarks, and manufacturer images belong to the manufacturers who own them. We use them only to identify the products we sell.

23. Privacy

We only collect the information we need to process your order, arrange your delivery, take your payment, and support you afterwards.

Please see our Privacy Policy for details on what we collect, how we use it, how long we keep it, and what rights you have over your data. Our Privacy Policy forms part of these Terms.

24. Limitation of Liability

We take our responsibilities to you seriously, and we do everything we reasonably can to get your order right. At the same time, there are limits to what we can be responsible for.

To the fullest extent allowed by law:

Our total liability for any order is limited to the amount you paid us for that order.
We are not liable for indirect or consequential losses. This includes lost profit, lost business, lost time, loss of reputation, or the cost of arranging an alternative supply.
We are not liable for how the products are used after they are delivered to you, or for any outcome of that use.
We are not liable for delays or losses caused by the carrier, by customs, or by anything else outside our reasonable control.

Nothing in these Terms limits any liability that cannot be limited under the law that applies. This includes liability for death or personal injury caused by our negligence, and liability for fraud.

25. Indemnity

You agree to cover us for any claim, loss, cost, or legal expense that arises from:

Your breach of these Terms
Your use, resale, or handling of the products after delivery
Any failure by you to meet the licensing, training, or import rules that apply to you

26. Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control. These include natural events, severe weather, fire, flood, war, civil unrest, strikes, transport failures, epidemics, changes in law, customs actions, government restrictions, carrier or courier disruption, and failures of payment or communication systems.

If such an event affects your order, we will contact you as soon as we can and work out the best way forward. That may mean a delay, a partial shipment, or a full refund.

27. Third-Party Links

Our website may link to other websites, for example a manufacturer's site or a carrier's tracking page. We do not control those sites and we are not responsible for their content or their policies.

28. Changes to These Terms

We may update these Terms from time to time, for example when our shipping options, payment options, or legal requirements change.

The current version is always the one published on our website, with the "Last updated" date at the top. The Terms that apply to your order are the ones in force on the day you place it. Please review this page from time to time.

29. Governing Law and Disputes

These Terms are governed by the laws of Poland.

If a dispute comes up, please contact us first. Most issues can be sorted out quickly and directly with our Customer Care team, and we would much rather solve a problem than argue about it.

If we cannot reach an agreement, the dispute will be handled by the courts that have jurisdiction over our registered office in Warsaw, Poland.

30. General

Severability. If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms stay in force.
No waiver. If we do not enforce a right under these Terms right away, we do not lose that right.
Entire agreement. These Terms, together with our Privacy Policy and your invoice, make up the full agreement between us about your order.
Assignment. You may not transfer your rights under these Terms without our written permission. We may transfer ours, for example as part of a business reorganization, as long as your rights are not reduced.
Language. These Terms are written in English. If we publish a translated version, the English version applies if there is any difference in meaning.

31. Contact Us

If anything in these Terms is unclear, or if you need help with an order, please reach out. We are here 24/7.

REVAINLAB ul. Aleje Jerozolimskie 85/21, 02-001 Warsaw, Poland KRS: 0000986741 VAT: PL7011100683

Email: contact@revainlab.pro WhatsApp: +48 883 431 490 (fastest reply)

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