FAQ
Here are answers to the questions we get most often. If you do not find your answer, message us on WhatsApp at +48 883 431 490 or email contact@revainlab.pro. Our support team is available 24/7.
Ordering
How do I place an order?
Add the products to your cart and complete the checkout. At checkout, choose "Get an Online Invoice to Pay by Card, Apple Pay, or Google Pay". You do not pay on the website. Our team checks your order and sends you a secure online invoice.
Why do you send an invoice instead of taking payment at checkout?
We confirm every order manually before payment. This lets us check stock and expiration dates and make sure your order is correct. After that, you receive a secure payment link and pay in a few clicks.
How long does it take to receive the invoice?
Usually 2–6 hours after you place your order. We send it by email, and also by WhatsApp or Telegram if you prefer. Messages sent at night may take a little longer.
Is there a minimum order?
Yes. The minimum order value is $150 USD.
Can I buy wholesale?
Yes. You can buy a single box or larger quantities. For wholesale pricing on larger orders, message us on WhatsApp.
Who are your customers?
Our customers are aesthetic professionals and specialists who work with dermal fillers, skin boosters and other aesthetic products. Most of our customers are in the United States, Canada and Australia.
Payment
Which payment methods do you accept?
- Credit and debit cards, Apple Pay and Google Pay, through a secure online invoice.
- ACH Direct Debit from a US bank account, through a secure online link.
- SEPA bank transfer. We send the bank details with your invoice.
Is the payment secure?
Yes. All payments go through a secure payment page. We never see your card number. We will never ask for your card details, PIN or passwords by email, WhatsApp or any other message.
When do you ship my order?
We start processing your order after payment is complete. Orders are usually shipped within 1–2 business days after payment.
Shipping and delivery
Which carrier do you use?
We ship every order with FedEx Priority, with full tracking from our warehouse to your door.
How long does delivery take?
Delivery to the United States, Canada and Australia usually takes 2–4 business days after the order ships.
How much does shipping cost?
Shipping is free on orders over $600. It is applied automatically at checkout. Orders under $600 ship for a flat rate of $29.
How do I track my order?
We send you a FedEx tracking number by email as soon as your order ships. We can also send it by WhatsApp or Telegram.
Is a signature required on delivery?
No. By default, FedEx may leave the package at your door. If you want a signature on delivery, message our support team before your order ships.
What if my package is delayed?
We monitor every shipment. If your package has an unexpected delay in transit, we reship it for free. This does not apply to packages delayed because of an incorrect address or a refused delivery.
Who pays taxes and import duties?
Any taxes, duties or import fees in your country are the customer's responsibility. We do not collect taxes at checkout.
Products and authenticity
Are your products authentic?
Yes. We guarantee that every product is 100% authentic. We source all products directly from official manufacturers. Every box arrives in its original sealed packaging with a lot number and an expiration date that you can verify.
How long are the expiration dates?
We keep large stock in our own warehouses and ship fresh batches with long expiration dates.
Which brands do you sell?
We sell more than 30 brands of dermal fillers, body fillers, skin boosters and fat dissolvers, including Revolax, Neuramis, Sardenya, Elasty, Rejeunesse, Juvederm, Stylage, Fillmed and Radiesse. See the full list on our Shop by Brand page.
How do I choose the right filler?
Most filler brands have several products with different gel densities. Softer gels are for fine lines. Medium-density gels are for lips and folds. Dense gels are for contouring the cheeks, chin and jawline. Each brand page on our website explains the differences. If you need help, message us on WhatsApp.
What if a product is out of stock?
Open the product page and click "Get notified when back in stock". We will let you know as soon as it is available. You can also message us on WhatsApp to ask about stock.
Returns and refunds
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and photos. We will send a replacement or give you a refund, at our cost.
Can I return an item if I change my mind?
Yes, within 14 days of delivery, if the item is unopened and in its original sealed packaging. Contact us first to get approval and the return address. Return shipping is paid by the customer, and the original shipping fee is not refunded.
How long does a refund take?
We process your refund within 5–10 business days after your return arrives. The refund goes back to the payment method you used. Read the full policy on our Returns & Refunds page.
Contact
How can I contact you?
Message us on WhatsApp at +48 883 431 490 or email contact@revainlab.pro. WhatsApp is the fastest way to reach us. Our team is available 24/7, but messages sent at night may take a few hours to answer.